From a marketing document to a verifiable report
A family-owned surfaces manufacturer had a sustainability report that customers repeatedly questioned: strong on photography, short on substantiated figures. The gap analysis mapped 28 applicable VSME requirements and identified 11 as partial or missing.
The evidence already existed within the organisation. The utility data sheet closed the water disclosure. The employee guide demonstrated collective-agreement coverage. The code of conduct evidenced the complaints mechanism. Eight gaps were closed without a single new document being produced; the remaining three were resolved within two weeks through a targeted evidence request.
Delivered: a redesigned annual report with every figure traceable to a source document, plus a status register their customers can review line by line.
- 28applicable requirements
- 11gaps identified
- 8closed from existing documentation
- 61% → 100% compliant